Terms

Draft for review before launch. Last updated 7 November 2026.

The service

csdesk is provided by Alpine Internet ("Alpine", "we"). Your organisation ("you") uses it to receive, organise and answer customer messages. You're responsible for the people you invite and what they do in your account.

Sending

AI features write drafts and suggestions only. Nothing is sent to your customers unless a person on your team presses Send.

Billing

Paid plans are billed per user per month, or annually. Mail keeps arriving if a payment is late; sending pauses after a grace period until the account is up to date.

Closing an account

When an account closes, we offer you an export. Two weeks after closing, everything in the account is deleted: conversations, messages, attachments and settings. Copies can remain in encrypted backups for up to 30 more days, after which they expire. See the privacy policy.

Contact

Questions: support@alpine.io.