Privacy

Draft for review before launch. Last updated 7 November 2026.

What we keep

The messages your customers send you and your replies, notes and attachments; the people in your account and how they sign in; and logs we need to run and secure the service.

Where it lives

On Cloudflare's network. Each customer account's data is kept in its own separate store, and access is checked on every request.

AI

When someone uses an AI feature, the conversation is sent to the model provider to produce that one result, with card numbers, passwords and similar removed first. It isn't used to train models.

Your customers' email

We only use it to provide csdesk to you. We don't sell it or share it, except with the providers that run the service (Cloudflare for hosting, our mail system for delivery, and the AI provider for features you choose to use).

Deletion

Two weeks after an account closes, its data is deleted. Copies can remain in backups for up to 30 more days (Cloudflare's point-in-time recovery for our databases) and then expire. Ask us at support@alpine.io to delete something sooner.